AI & AUTOMATION POLICY

Introduction

Pulsium develops and deploys artificial intelligence and automation technologies designed to help businesses improve customer communications, operational efficiency and business performance.

This AI & Automation Policy explains how artificial intelligence may be used within our platform, the safeguards we implement and the responsibilities of platform users.

By using Pulsium's website, services or platform, you acknowledge and agree to the principles outlined in this policy.

Our Approach to Artificial Intelligence

We believe artificial intelligence should enhance human decision making, improve efficiency and create better customer experiences.

Our AI technologies are designed to:

• Answer customer enquiries
• Assist with customer communications
• Automate routine administrative tasks
• Analyse business activity and trends
• Generate operational insights
• Support workflow automation
• Identify potential opportunities for business improvement

Pulsium's AI systems are intended to assist businesses and their teams, not replace human judgement where professional oversight is required.

AI Generated Content and Responses

Pulsium's platform may generate:

• Voice responses
• Written responses
• Summaries
• Insights
• Recommendations
• Reports
• Workflow actions

Whilst we continuously monitor and improve the quality of our systems, AI generated outputs may occasionally contain inaccuracies, omissions or unintended responses.

Users should review and verify information where appropriate before relying upon it for business, financial, legal, regulatory, medical or other important decisions.

Business Recommendations and Insights

Certain Pulsium features may provide business insights, trends, recommendations or suggested improvements based on customer interactions, communication patterns and operational data.

These recommendations are intended to support decision making and should not be interpreted as professional advice.

All business decisions remain the responsibility of the customer.

Human Oversight

We encourage all customers to maintain appropriate levels of human oversight when deploying AI and automation technologies.

Customers remain responsible for:

• Business decisions
• Customer outcomes
• Regulatory compliance
• Staff supervision
• Communication approval processes where appropriate
• The accuracy of information provided to AI systems

AI should be viewed as a tool that supports operations rather than a substitute for professional judgement.

Transparency

Pulsium supports the responsible and transparent use of artificial intelligence.

We encourage customers to communicate openly with their teams, customers and stakeholders regarding the use of AI systems where appropriate and where required by applicable laws or regulations.

Data Protection and Security

Pulsium is committed to protecting customer information and maintaining appropriate security standards.

AI systems operate within the security, privacy and data protection controls described in our Privacy Policy.

We implement reasonable technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration or loss.

Fair and Responsible Use

Customers must not use Pulsium's platform or AI systems to:

• Engage in unlawful activities
• Mislead or deceive individuals
• Generate harmful, abusive or discriminatory content
• Violate intellectual property rights
• Breach applicable regulations
• Circumvent legal or compliance obligations
• Conduct fraudulent activity

Pulsium reserves the right to suspend or terminate access where misuse is identified.

Continuous Improvement

Artificial intelligence technologies evolve rapidly.

Pulsium continuously monitors, evaluates and improves its systems to enhance:

• Accuracy
• Reliability
• Performance
• Safety
• User experience

As our platform develops, features and capabilities may change, improve or be replaced over time.

Limitation of Responsibility

Pulsium provides AI and automation technologies on an "as available" basis.

Whilst we strive to deliver accurate and reliable services, we do not guarantee that AI generated outputs will always be complete, accurate or suitable for every use case.

Customers remain responsible for verifying outputs and exercising appropriate professional judgement when making decisions based on AI generated information.

Changes to This Policy

We may update this AI & Automation Policy from time to time to reflect changes in technology, legislation, industry standards or our services.

Any updates will be published on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding this AI & Automation Policy, please contact:

Pulsium

Email: hello@pulsium.ai

Last Updated: April 2026