Privacy Policy

Introduction

Pulsium is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, start a free trial, communicate with us, or use our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Pulsium is the data controller responsible for the personal information collected through this website and our services.

Contact Details

Pulsium

Email: hello@pulsium.ai

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

You have the right to make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk. We would, however, appreciate the opportunity to address any concerns before you contact the ICO.

Information We Collect

We may collect, use, store and process the following categories of information.

Identity Information

• First name
• Last name
• Job title
• Company name

Contact Information

• Email address
• Telephone number
• Business address

Account Information

• User account details
• Login credentials
• Subscription information
• Billing information

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone settings

Usage Information

• Website activity
• Platform activity
• Features accessed
• Login history
• User preferences

Communication Information

• Contact form submissions
• Support requests
• Customer service interactions
• Communications with our team

How We Collect Information

We collect information in a number of ways, including:

• When you complete website forms
• When you request a demonstration
• When you start a free trial
• When you create an account
• When you subscribe to a service
• When you contact us by email, telephone or online chat
• Through cookies and analytics technologies
• Through your use of our platform and services

How We Use Your Information

We will only use your information where we have a lawful basis to do so.

We may use your information to:

• Create and manage your account
• Provide access to our services
• Deliver customer support
• Process payments and subscriptions
• Improve our products and services
• Monitor platform performance
• Analyse usage trends
• Respond to enquiries
• Communicate important service updates
• Send marketing communications where permitted by law
• Meet legal and regulatory obligations

Marketing Communications

We may send information regarding our products, services, updates and promotions where permitted by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe link contained within our communications or by contacting us directly.

Sharing Your Information

We may share information with carefully selected third-party service providers where necessary to operate our business and provide our services.

Examples may include:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Communication providers
• Customer support systems
• Security and monitoring providers

We require all third parties to maintain appropriate security measures and comply with applicable data protection laws.

We do not sell personal information.

International Transfers

Some of our service providers may process information outside the United Kingdom.

Where international transfers occur, we will ensure appropriate safeguards are implemented in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational measures to protect information against accidental loss, unauthorised access, disclosure, alteration or destruction.

However, no internet-based system can be guaranteed to be completely secure and users should take reasonable precautions to protect their account credentials.

Data Retention

We retain information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax and accounting requirements.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under applicable data protection laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Request portability of information
• Withdraw consent where applicable

To exercise any of these rights, please contact hello@pulsium.ai.

Third Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies before providing personal information.

Children's Privacy

Our services are intended for businesses and individuals aged 18 years and over.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and become effective immediately upon publication.

Last Updated: April 2026